Date: June 28, 2018 at 12:53:27 AM GMT+9
Subject: [ NNSquad ] Google opens its human-sounding Duplex AI to public testing
Google opens its human-sounding Duplex AI to public testing
https://www.cnet.com/news/google-opens-its-human-sounding-duplex-ai-to-public-testing/
Google says its plan is to start its public trial with a small
group of "trusted testers" and businesses that have opted into
receiving calls from Duplex. Over the "coming weeks," the
software will only call businesses to confirm business and
holiday hours, such as open and close times for the Fourth of
July. People will be able to start booking reservations at
restaurants and hair salons starting "later this summer." ...
On Wednesday, Google revealed exactly how it will let people
know they're talking to an AI. After the software says hello
to the person on the other end of the line, it will
immediately identify itself: "Hi, I'm the Google Assistant,
calling to make a reservation for a client. This automated
call will be recorded." (The exact language of the demo varied
slightly in a few of the different demos.) The company said
it will disclose that the call is being recorded "in states
that legally require" that disclosure. 11 states, including
California, Illinois and Florida "require the consent of every
party to a phone call or conversation in order to make the
recording lawful," according to the Digital Media Law Project.
38 states and the District of Columbia have one-party consent
laws. For calls between states, the stricter law needs to be
enforced -- for instance, California law requires it, but New
York law doesn't.
- - -
ALSO: "Teachable Moment: How Outrage Over Google's AI "Duplex" Could
Have Been Avoided" -
https://lauren.vortex.com/2018/05/11/teachable-moment-how-outrage-over-googles-ai-duplex-could-have-been-avoided
--Lauren--
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